2-Year Peace of Mind
Every ISLANDSAFE comes with a 2-year warranty against defects in materials and workmanship.
Every ISLANDSAFE we make is built to last
Your purchase is protected by a comprehensive 2-year warranty, free replacement parts, and a dedicated support team — because peace of mind shouldn't expire.
What's included
Four promises that come with every ISLANDSAFE
Free Replacement Parts
If something goes wrong, we'll supply replacement parts at no cost during your coverage period.
Fast, Friendly Support
Our customer service team is ready to help via email for quick and hassle-free resolutions.
Expert Care Included
Recommendations to keep your safe running perfectly for years to come.
Warranty details
Tap a section to expand the full terms
ISLANDSAFE warrants that all products manufactured under the ISLANDSAFE name will be free from defects in material and workmanship for a period of two (2) years from the date of the original purchase.
If any part of your safe stops working during the original ownership period, please contact us. We will provide replacement parts at our cost.
To process your request quickly, please include proof of purchase from ISLANDSAFE or an authorized distributor.
In the unlikely event that you experience a faulty part, reach out to our Customer Support team at shop@islandsafe.co. Our dedicated team will assist you promptly to ensure your concerns are addressed efficiently.
To ensure the optimal performance of your safe, we highly recommend changing your batteries every 3–6 months. Many lockout issues arise from batteries running out before replacement.
Set a reminder on your calendar — regular battery maintenance prevents most service issues.
We recommend keeping your emergency keys outside the safe for easy access and as a precautionary measure in case your primary access method fails.
What's not covered
A few exclusions to be aware of
Exclusions
The following items fall outside warranty coverage:
-
Batteries. Batteries are not covered under this warranty. Labor may be considered on a case-by-case basis, excluding incidents caused by customer misuse.
-
Damage from external factors. Warranty does not cover damage resulting from accidents, theft, misuse, improper installation, scratching of paint, or negligence.
Need Help?
Our customer support is here for you
Have questions about your warranty, need a replacement part, or want product care advice? Our team is ready to help — and your satisfaction is our top priority.
shop@islandsafe.coWe typically reply within one business day.