Refund policy
Return Policy and Limited Warranty: ISLANDSAFE is steadfast in delivering excellence to our customers. Our return policy extends for 30 days from the original purchase date, accompanied by a 2-years limited warranty for select safes, contingent upon product registration.
General Returns Policy:
Product Condition - Unopened Box (Original Packaging) - Policy: For unopened items in their original packaging, a full refund will be issued, with actual shipping costs deducted. Refunds will be processed in the original form of payment within ten (10) business days.
Product Condition - Unopened Box (Original Packaging) - Refund Amount:
- Full product value refund.
- Less shipping fees.
- Return of any promotional or complimentary products is mandatory, or at your request, we may invoice you for the product's value plus shipping.
Product Condition - Opened Box - Policy: For opened items in good condition, a 25% restocking fee and applicable shipping fees will be deducted from the refund amount.
Product Condition - Opened Box - Refund Amount:
- Full product value refund.
- Less a 25% restocking fee.
- Less shipping fees (both ways).
- The return of any promotional or "free" products is required, or at your request, we may bill you for the product's value plus shipping.
Product Condition - Damaged Product - Policy:
If you receive a damaged/defective item or an incorrect product, please notify customer service within 7 days.
Product Condition - Damaged Product - Refund Amount:
- Exchange for a new product or full refund.
- Return of any promotional or “free” products is necessary, or at your request, we may bill you for the product's value plus shipping & handling.
Additional Return Information:
- All refund and exchange requests must be submitted within 30 days of product shipment.
- If canceled 24 hours after the order date, the actual shipping charge may apply.
Order Cancellation: To cancel or modify an order, contact us via shop@islandsafe.co. Once shipped, orders cannot be canceled, and adherence to the General Return Policy is necessary.
Detail Information You Need to Provide: When reaching out to customer support (via shop@islandsafe.co) for returns or replacements, kindly furnish the following details:
- Purchaser's name, mailing address, email address, and phone number
- Online order number
- A detailed description of the problem (Please accompany with pictures or videos)
Return Shipping Address: After contacting with us via shop@islandsafe.co they return shipping address will be provided to you.
Prepaid Return Labels: We do not furnish prepaid return labels, and the responsibility for covering return shipping costs lies with the customer.
How to Get a Replacement: For assistance in obtaining a replacement in case of any safe’s part stopped working, contact us with your order details (original ownership) at shop@islandsafe.co
Additional Return Policy Information:
- Items must be undamaged and returned in their original packaging.
- We disclaim liability for lost or stolen return packages; therefore, retain proof of postage and/or return tracking number.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
Terms and Conditions (Linked Warranty): Refer to the linked warranty page for comprehensive information on ISLANDSAFE's commitment to quality, warranty coverage, and terms and conditions.
Thank you for choosing ISLANDSAFE. For any inquiries or concerns, please do not hesitate to contact us at shop@islandsafe.co
