Lost your safe key? Don’t worry — we’ve got you.

At IslandSafe, we offer Verified Key Replacement for our customers — because we believe real security goes beyond steel and locks. It's about trust. And that includes being there for you when the unexpected happens… like losing your key.

Yes, we can help you get a replacement key. But first, we need to confirm that you are the rightful owner of the safe.
That’s not just policy — it’s a promise.

How to Request a Replacement Key

To make the process smooth and secure, please be sure to fill in all the required information on our Key Replacement Page before you checkout.
If any information is missing, our team will need to follow up with you, which could delay your order.

We completely understand that key replacement is often urgent — so help us help you faster by submitting all necessary details upfront.

Here’s what we need:

1. Order ID
Proof of purchase from an official IslandSafe channel. This confirms you’re the rightful owner.

2. Model Number
This allows us to identify your safe’s internal configuration.
If you’re not sure about your model number, please refer to the image below for guidance.

3. Serial Number
Every safe has a unique locking system, and we need your serial number to match the correct key.
You can find it on the sticker located on the bottom right corner of the safe’s front panel.

Note: Please do not remove this sticker — it's essential for support.

4. Key Number (Optional)
If you don’t have the serial number, you can send us the key number — it works too! The key number is engraved around the keyhole.

Once we’ve verified these information, we’ll securely produce and ship your replacement key directly to you. You will get an notification email once your keys are on the way

Current Official Channels

We only provide verified key replacement for safes purchased through our official channels. These include:

• IslandSafe Official Website
  https://islandsafe.co

• Amazon
  (Sold by our verified seller only)

• Authorized Distributor:
  Safe & Vault Store
  https://www.safeandvaultstore.com

What If I Didn’t Buy My Safe from an Official Channel?

We understand — safes can change hands. But if the safe wasn’t purchased through one of our official channels, we unfortunately can’t guarantee the product’s condition or rightful ownership.
We’ve even seen units sold secondhand that were damaged, tampered with, or incomplete.

That’s why our key replacement service is only available for safes purchased through our official sales channels. This ensures quality and protects your property — and the security of all IslandSafe customers.

Trust Is the Real Safe: A Verified Key Replacement Process

IslandSafe‘s mission is to protect what matters most — and that includes protecting your access to your safe. That’s why we’ve developed this secure, efficient key replacement process that helps rightful owners regain access.

Whether you lost your key after moving, misplaced it during a busy day, or simply can’t remember where you left it — we’ve got your back.

And here’s the best part: when you reach out, you’re not contacting some anonymous reseller. You’re speaking directly to us — the manufacturer. We designed your safe, we built it, and we’re here to support it.

About IslandSafe

IslandSafe was born from the spirit of Daxie Island — a place built on resilience, honesty, and strength. Those values are in every product we craft, and in every decision we make.

When you choose IslandSafe, you’re choosing more than just a safe. You’re choosing a partner in security — a team that takes your peace of mind seriously, especially in stressful moments.