If you can’t identify the Serial Number / Key Number / Model Number

(1) Serial Number is located on the front of the safe, in the bottom right corner.

(2) Key Number is engraved around the keyhole.

If you need furthur assistance, please contact Customer Service.

Lost Your Safe Keys? We’ve Got You Covered.

(1) This service is exclusively for ISLANDSAFE safes. We do not provide key replacements for other brands.

(2) We currently only process orders from the United States, Canada and Japan. If you reside outside of these countries, please contact Customer Service for assistance.

(3) We only accept key orders for safes purchased through our official channels and Amazon to ensure the security of our customers.

If you purchased your safe from another source and need emergency keys, please email us directly for verification.

This policy helps prevent unauthorized access to safes purchased from illegitimate sources.

Processing Time & Costs – Standard Key Orders

Once we receive your request, please allow 10-14 business days for processing. This includes verifying your order, matching the key code, and manufacturing your replacement key. Afterward, your replacement key will be mailed to you.

Please note, there is a (USD) non–refundable charge for all replacement key requests,as each key set is uniquely made for you.

Discover Your New Security Solution

Home & Office
Fireshield
Gun Safes
Bespoke & Custom Safes
Accessories & Keys

Join the 5,000+ Customers in their Safe Journey

See how our customers are using IslandSafe—from everyday peace of mind to surviving real emergencies.

Tag us your photos and stories for a chance to be featured. Already see your photo on our site? Let us know and we’ll thank you with a special gift!

🅾 Instagram Facebook 【ꚠ】TikTok